CLIENTS :
Nike
Brand Jordan
Apple
The North Face
Traeger
Lyft
I am a marathoner, basketball player, backpacker, bike rider, coffee roaster, coach, adventure seeker, husband, brother, son, friend. I believe when we are on the go we are at our best. The more we sit, the more we stagnate and waste the day. Life is a participation sport, go get your ribbon.
In the office, I'm fueled by success. Our successes. Partnering with internal or external groups we all succeed together. My partners success is a win for me, and my success is a win for my partners. We must work and collaborate together to achieve our common goal.
Employment
Project / Account Manager – IDL Worldwide ▪ Portland, OR ▪ Jan, 2018 – Present
• manage day to day client communication, driving budgets, creative feedback. socializing all external feedbacks and road blocks to the internal team partnering with pm to maintain taget budget and launch dates.
• Partner closely with Account Directors’s & General Manager in driving the vision & supporting execution plans for their teams.
• Lead the QP team by providing and supporting Vision, Inspiration and Encouragement
• Contribute to Strategic Plan annually with initiatives and plans to achieve
• Lead QP Project Management team to develop meaningful KPIs (leading indicators) to live by
• Lead team to deliver projects on time and on budget by implementing best practices in process and
information communication
• Build relationships and connect team members from all disciplines to ensure team is working at optimal
functionality.
• Ensure the organization understands the needs for the proper people, tools, processes,
suppliers/partners & technology to ensure we are operating at our highest efficiency & effectiveness
• Ensure all QP employees are productive, properly trained & well managed
Program Manager / Account Manager – RTC Inc. ▪ Portland, OR ▪ May, 2015 – Jan. 2018
· Lead and facilitate projects through Multiple Internal and external standpoints – from design, engineering, estimating, prototyping into production and finishing with installation.
· Quote projects with aggressive timelines to meet client expectations, while maintaining positive internal relationships to hit these deadlines. Navigating domestic and/or off shore production procedures.
· Meet with external clients regarding projects: defining Scope of work, timeline, and deliverables. Emphasis on relationship building and cultivating while driving to hit our company goals and expectations.
· Specific area of focus being Nike DTC – Global Retail Design. Emphasis on development of “Modern Sport” implemented in Nike-SOHO and Miami. Lead retail fixture development on Nike/Apple (Project Victory) Nike-FOS, and Brand Jordan (Flight 23 & DSG-Jordan)
· Managed nationwide roll-outs (FOS / DSG-Jordan / Flight 23 / Dicks Sporting Goods) overseeing fixture production to installation. Requiring on site presence during installation. Coordinating with install companies to ensure deadlines are met. Completing Punch lists and any necessary go-backs.
· Review space plans in comparison to quotes and managing accurate fixture counts. Ranging from small shop in shops to large multi-level DTC locations. Reviewing fixture engineering drawings in detail to discuss different materials, tolerances, components, and potential fixture weak points.
Regional Account Manager – Gerber Legendary Blades ▪ Tigard, OR ▪ April, 2013 – May, 2015
· Developed excellent relationships with customer base while still managing high volume processing activities, and partnering with internal and external sales reps to meet sales metrics.
· Managed inventory levels, and worked with purchasing group to replenish any low inventory levels. Initiating domestic production, or scheduling overseas production and freight to US.
· Managing all ecommerce transactions via gerbergear.com while overseeing approval into the propurchase program. Exclusive to military/police personal.
· Constantly evolving client specific ordering guidelines. Managing the order processes from start to finish. Ranging but not limited to EDI transmittal, price verification, inventory control, allocation, shipping specifics, and warehouse communication.
· Managed team of five warranty associates who primarily dealt with consumers via phone or email. Each consumer had a unique issue ranging from a broken product, injury, or complaint. Train Reps to handle poor product experiences from upset consumers, and turn the situation into a positive result. Communicated warranty claims and injuries with legal department, as well as Gerber leadership team. Tracked all warranty returns and monitored trends, and reported data to Quality Departments.
Store Manager – San Diego Electric Bike Co. ▪ San Diego, CA ▪ Nov. 2012 – March, 2013